Terms & Conditions

Welcome to Arispets. These Terms and Conditions (“Terms”) govern your access and use of our website and services. By visiting our site, submitting an inquiry, or placing an order, you agree to these Terms in full. Please read them carefully.

1. General Information

This website is operated by Arispets, a B2B pet product supplier based in China. Our services are intended exclusively for business buyers (wholesalers, distributors, retailers) and not for individual consumer purchases.

2. Use of Website

By using our website, you confirm that:

  • You are legally authorized to represent a business entity

  • All information you provide is accurate, current, and complete

  • You will not engage in any activity that may harm our website or brand reputation

We reserve the right to restrict or terminate access if any misuse is detected.

3. Product Information

  • All products listed are for wholesale only

  • Product specifications, images, and pricing are for reference and may be subject to change without prior notice

  • Customization (logo, packaging) is available based on MOQ (minimum order quantity) requirements

4. Quotations & Orders

  • All quotations are valid for 15 days unless otherwise stated

  • Orders are confirmed only after receipt of a proforma invoice and the agreed advance payment

  • Minimum order quantities may apply depending on product and customization requests

5. Payment Terms

  • For first-time customers: 50% prepayment, 50% before shipment

  • For long-term partners: Prepayment can be reduced to 30%

  • Accepted payment methods: T/T (bank transfer), PayPal, or L/C

6. Shipping & Delivery

  • Delivery terms follow Incoterms 2020, typically FOB China

  • Estimated delivery times are provided after payment confirmation

  • We are not liable for delays caused by customs clearance, logistics disruptions, or force majeure

7. Quality & Claims

  • All goods are inspected before shipment

  • Upon receipt, buyer must check for damage or discrepancies within 7 days

  • Any claim must be supported with photo/video evidence and submitted in writing

  • Approved claims may be compensated via replacement, refund, or credit note, subject to mutual agreement

8. Intellectual Property

All content on our site—including images, product designs, logos, and text—is the property of Arispets or its licensors and protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits due to product misuse or resale issues

  • Delays or failures due to events beyond our control

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of  China. Any disputes shall be subject to the jurisdiction of Shenzhen courts.

11. Changes to Terms

We reserve the right to revise these Terms at any time. Continued use of our services implies acceptance of the latest version.

12. Contact Us

If you have any questions about these Terms, please contact us at:
Email: elia@szarispets.com